You can rely on the Honda Civic to provide you with years of quality driving. That's because it offers you incredible fuel economy and unmatched reliability. When it comes to small car value, it's hard to beat a Honda Civic. Our kids ride in this car and we don't want to take any chances trusting them.What Makes the Honda Civic a Great Used Car Choice? So, we are now without a car since we had to return the rental and have had to pay to have our car towed off their lot so it can be inspected by a transmission specialist. But to return a car in a dangerous condition to us twice, possibly causing permanent damage and then refusing to rectify in any way is totally unacceptable. Mistakes happen and maybe a tech was having a bad day. I strongly recommend choosing another shop. I guess it's on us for our bad luck choosing to take our car to this shop. they have already returned an unsafe car to us twice - we won't take a third chance on them. Our kids ride in this car and we don't want to take any chances trusting them. They responded to our requests for an extended warranty on their work or to cover costs of an independent inspection by letting us know that they will no longer cover the rental and that we needed to pick up the car. We brought our concerns to the manager but they have offered nothing to fix their mistake other than saying no damage was done, expecting us to take their word for it and quoting us the factory warranty. We are now concerned they have done damage to the transmission by allowing it to be driven with low fluid. Based on the noises and performance, I'm skeptical there was any fluid at all. They gave us a rental as they were closing and called us in the morning claiming the tech filled the transmission fluid over 2 quarts low. This time we couldn't even get out of the parking spot. Again, we tried to leave the lot and the car would not accelerate and making noises. We returned the car immediately and they gave it back to us stating it was a software issue. So dangerous! She could have been in an accident. The first time my wife went to drive it home and could not accelerate when she pulled out. They returned our car back to us not once but TWICE in a condition that was unsafe to drive. Please be careful! We took our car here for routine maintenance and we now have a nightmare. I will no longer be giving my business to Honda of Annapolis. I didn’t expect a response at this point. I’d did complain in writing and was told that I would received an email response from an Administrator. I wrote a complaint to Honda Corporate and was told that because HOA is an independent dealership, I would need to complain to,the, directly. The service manager, David Tennant, got involved and became very unprofessional. I went back in to see about the discount, I was told that I couldn’t get a discount because I hadn’t asked for one beforehand. When I got into the car I checked the bill and noticed that the discount had not been deducted. At checkout, another service rep reviewed the bill and ended by saying, “….and with the discount, the bill comes to $x,xxx.xx.” I paid the bill without looking at the bill total. It was just over $1,000 and I wasn’t given a 10% discount. My regular service representative, Michael, was not there when I took my vehicle in for service. Always received a 10% discount on major work until a few weeks ago. Have been taking it there for service since then. Bought my Honda Pilot from Honda of Annapolis in 2014.
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